Terms of Use

The content of the pages of this website are for your general information and use only. Content and pages are subject to change without notice.

Neither we nor any third-parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, words, appearance and graphics. Reproduction is prohibited without our prior consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

Our privacy policy is effective from 25th May 2018. We respect your privacy and we’re committed to protecting your personal data. This policy outlines what we collect, how we use it and how we comply with the General Data Protection Act (GDPR).

Who we are

YN Cleaning Services Ltd
Company number 12765615
Registered office address:
85 Great Portland Street, First Floor, London, England, W1W 7LT

Tel: 020 8187 1800
Email: info@YNCleaning.co.uk

Our Website

Our website showcases our services to the general public and for anyone who may be interested in our cleaning or fogging services. The term ‘YN Cleaning’, ‘YN Cleaning Services’, ‘YN Cleaning Services Ltd’, ‘us’ or ‘we’ refers to us, the owner of the website: https://yncleaning.co.uk

  • The term ‘you’ or ‘the user’ refers to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • ICO means Information Commissioner’s Office.

What personal data we collect and why we collect it

Personal data is any information about an individual that can be used to identify them. The data this website collects falls into the following categories:

Contact Data
This includes your name and email address, collected when you send an email using the email addresses provided on our website. 

Technical Data
This includes your IP address, your browser type/version, time-zone setting and location, operating system (OS) and platform (Mac, Windows etc.), and other technology on the devices you use to access our website. This is done through third-parties in the form of Google Analytics and certain WordPress plugins, in order to monitor your behaviour on our website, and also to monitor and detect malicious browsing activity.

How is your personal data collected?

We use a few different methods to collect personal data, through both direct interactions with our website, and through third-parties.

Direct interactions include the personal data you provide when you:

  • make an enquiry through our website
  • contact us with an enquiry using our email address
  • engage with us through our social media channels

Third-parties and/or automated technologies:

  • Technical data and/or tracking data from analytics providers and search information providers;
  • Data from third-parties who are permitted by law or have your consent to share your personal data with us, such as via social media. We’ll only use your personal data when the law allows us to.

How we use your personal data.

We use your personal data to get in touch with you, to get a better idea of who uses the website and the pages they visit in order to help us improve the website, and to help understand your cleaning requirements.

We use your personal data to provide a better service, through responding to enquiries sent through the details provided on the website, replying to you in order to send requested information or marketing material, or following up a request for more information.

We’ll continue to use your information under this basis until you withdraw consent or it is determined your consent no longer exists.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Your individual rights.

We’ve listed your rights under the GDPR laws below. You can read more about your rights in detail on the ICO’s website;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO if you feel there is a problem with the way we’re handling your data. We handle subject access requests in accordance with the GDPR, and you can find out how to contact us below.

Cookies

Cookies are used on our website to help provide you with a better experience. The website does this by placing a small text file (cookie) on your device to track how you use our website, and to record or log whether you have seen particular messages that the website displays. Some cookies are required to use the full functionality of this website.

We recommend having a look at https://ico.org.uk/for-the-public/online/cookies/ for a more detailed guide on what cookies are, how you can control cookies and also how to delete them from your web browser.

The list below describes the cookies and trackers we use on this site and what we use them for. If you’re not happy, then you can either cease to use this website, delete the cookies having visited the website, or browse the website using your browser’s anonymous usage setting (“Incognito” mode in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.):

Cookie Description Duration Type
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years Analytics
_gid This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form. 1 day Analytics
_gat This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. 1 minute Performance

You can find out more about Google’s use of cookies, specifically regarding Google Analytics, here: https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk

Analytics

If you’d like to prevent your data from being used by Google Analytics, Google have developed an opt-out browser plugin for all major browsers which can be found here: https://tools.google.com/dlpage/gaoptout

We have disabled Remarketing and Advertising Reporting features through Google Analytics. 

Who we share your data with

Browsing behaviour and location data may be shared with third parties connected to analytics and social media. Please take a look at our section on Cookies above, including the cookie list, for more information about who those third parties are.

Data security

We do our utmost to ensure the security of any personal information we hold by using secure data storage technologies, services and workflows in order to securely store, access and manage your data.

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. Only staff and other third-parties who have a business need to know have access to your data. These third-parties will only process your personal data on our instructions. We’ve put in place procedures to deal with any suspected personal data or information breach and we’ll contact you and the ICO in an event of a breach of data.

Third-party links

Our website includes links to third-party websites and services, for example links to social media profiles. Clicking on these may allow third-parties to collect or share information about you. When you leave our website, please check the privacy policy of your destination as the information collected will vary from site to site.

How to contact us

If you do have any questions or queries about our privacy policy or you’d like to exercise any of your rights in line with the GDPR, please email us at info@YNCleaning.co.uk.

Useful links, resources & further information

We’ve included the following links for reference and for additional information about the GDPR and data protection. They do not represent an endorsement of any third-party services: